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Service Level Agreements

Putting a proper service level agreement (also known as a supplier agreement) in place helps to eliminate any surprises in managing the relationships between a service provider and user.

It’s therefore important to set out upfront the expectations, responsibilities and priorities of the parties involved, to provide them with clarity of what they should expect from the business relationship, and help things run smoothly. This is where we can help.

What is a service level agreement?

A service level agreement, also known as an SLA, is a contract between a service provider and the end-user, defining the level of service expected from the service provider, together with the rights and obligations of the parties involved.

A service level agreement is a formal document which focuses on the performance and service quality expected by the business from the other party. It also includes what will be exchanged for those services. It may also cover specifics such as dates, equipment requirements and intellectual property.

A company director’s relationships with a business may also be included in a service level agreement. Where this is the case, legislation imposes various duties upon service agreements, such as:

  • All service agreements longer than 2 years in length require shareholder consent
  • The company must keep a copy of the service agreement at its registered office for at least one year following its expiry or termination
  • A company must not make termination payments exceeding £200 without the permission from its shareholders
  • Any terms which attempt to excuse a director from liability for default, negligence, breach of duty or breach of trust are void in law

If you need help with a service level agreement, contact us today and one of our experts will be in touch.

What should be considered in a service level agreement?

When drafting a service level agreement, the following areas are usually considered:

  • Identification of services to be provided
  • Price and payment
  • Supplier obligations
  • Customer obligations
  • Failure of or delay in performance
  • IP and third-party infringement
  • Confidentiality/ non-disclosure
  • Termination
  • Timetable for delivery
Service Level Agreements

How does a lawyer help with a service level agreement?

Putting a service level agreement in place helps you specify exactly what’s expected and required from businesses or individuals you’re working with, so there are no crossed wires or nasty surprises.

Our expert lawyers have extensive experience and can help with:

  • Drafting a service level agreement appropriate for your needs
  • Ensure that your service level agreement is compliant with the relevant legislation and capable of being enforced if the need arises
  • Ensure that the needs of your business are met and any risks are minimised
  • Review of existing standard service level agreements
  • Advice on contracts and contractual terms of another party

Legal action could be taken if one party fails to keep to a service level agreement and becomes in breach of contract. It’s sometimes also the case that during the lifetime of a contract disagreements occur, in which case you’ll need an experienced contracts lawyer in your corner.

How much does an employment lawyer cost?

It’s difficult to say how much it will cost for an employment lawyer to represent you until we know the circumstances of your case. However, we want to be as transparent as possible when it comes to the legal costs involved in an employment case, so have set out the fees involved in our Fees Transparency page. For more details about our fees and how we can help, simply contact us today and one of our experts will be happy to discuss this with you.

Why choose Inspire Legal Group for your service level agreement?

A service level agreement may not always be legally binding, but making sure you get the right legal help from the outset is key to ensure your contract is as clear as possible.

Inspire Legal Group is a unique technology-driven law firm that’s revolutionised the legal industry, bringing it into the modern age.

We’re embracing smart contracts and Blockchain technology, inspiring the industry with these innovative digitised technological solutions. Our technology enables you to digitally sign contracts from anywhere and enables us to undertake witnessing via Zoom.

Our contract lawyers are innovative leaders and specialise in service level agreements. They’re professional, proactive and fully trained, and can provide tailored solutions to meet business needs.

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